If you found something, tell us.

We treat outside scrutiny as a contribution, not a threat. The security page says it; this page is the mechanism.

On this pageIn scopeWhat to sendOur commitmentsOut of scopeReport

In scope.

Three surfaces, all of them ours. If it runs Oculon code, it belongs here.

This websiteoculonsystems.com, pages, forms, and the accounts behind them.
The Iris widgetAs embedded on firm websites, the conversation interface itself.
The firm dashboardLead records, summaries, retention controls, and access to them.

What to send.

Four parts, no template required. The difference between a report we act on that day and one we spend a week reconstructing is usually the second item.

A good report, in four partsPlain text is fine
01

A description

What the issue is, and where it lives, the page, the component, the behavior.

02

Reproduction steps

Numbered, specific, start to finish. If we can't reproduce it, we can't fix it.

03

An impact assessment

What could go wrong, and for whom. Your read on severity helps us triage. We'll form our own too.

04

A way to reach you

For follow-up, and for credit if you'd like it. An anonymous account works if you'd rather not.

What happens after you hit send, stated as commitments, not aspirations.

Our side of it.

2 business days

To acknowledge your report, with a named person attached to it.

Until resolved

Status updates as the work happens, not just when it's finished.

Credit, if you want it

Named on this page's history, or fully anonymous. Your call.

Good faith

Research done in good faith isn't a violation of anything. We ask one thing in return: a reasonable window to fix it before publication.

Out of scope.

Social engineering of our staff, phishing, pretexting, vishing.
Physical security, offices, devices, anything you can touch.
Third-party services we use but don't run. Their owners have disclosure programs; most of them are better than ours.

Where it goes.

One address, read by the engineers who can act on it. Not a ticket queue. Two business days, a named person, and our thanks.