Get help.
Most answers already exist. The fastest ones are below. For everything else, write in: a person reads every message, and the response times on this page are what we hold ourselves to.
On this pageSelf-serveContact supportResponse timesSystem status
Answer it yourself.
FAQThe questions firms ask first: what Iris is, how it treats people, privacy, privilege, pricing.ImplementationThe four steps to go live, and what the first thirty days look like.System requirementsThe embed, the browsers, the data. The whole list is short.
Prefer email? Write to support@oculonsystems.com and the response times below apply there too.
Contact supportUrgent issues: same day
Reply times we hold ourselves to. The same standard Iris holds with your leads.
How fast you'll hear back.
1 business day
Standard requests: configuration questions, billing, general help.
Same day
Urgent: intake down, escalations not arriving, anything affecting live conversations.
Is it us?
Before you write, check the status page. If something is down, it's already known there, with a time to fix.