Iris recognizes when a case can't wait, and alerts the attorney on call the moment it's clear. The rest of the intake keeps its place in the morning queue.
Some cases can't wait.
A next-day callback is too late for some.
A statute that runs out in nine days doesn't wait for Monday. A family asking about a son in custody tonight needs an answer now. An injury that should be documented doesn't pause for office hours.
Most firms handle this with luck. The right person happens to see the message, happens to be awake. Luck holds until the one night it doesn't.
What now looks like
- A statute window measured in days, not months
- A family member asking about someone in custody tonight
- An injury that needs documenting before it heals
- A court date already on the calendar
When the conversation says now, Iris treats it that way.
Urgency becomes a signal, not a guess.
The priority marker
The summary arrives flagged, priority, high urgency, so it reads as urgent before it's read at all. Each firm decides what counts.
The immediate alert
The attorney on call gets a text and an email the moment the conversation ends. Not at 9am. At 2:14am, if that's when it mattered.
Everything else keeps its place
Routine leads stay in the morning queue. Escalation is for the few. Which is exactly why it works for the few.
What 2:14am looks like.
An escalated summary is the same page the attorney would have found at morning. One difference: it arrives now, marked priority, with everything needed to decide.
The alert reaches the on-call attorney by text and email. The decision can happen before the family goes back to sleep.
Daniel Osei
(555) 092-1148 · writing about his brother
Criminal defense — DUI- Situation
- His brother was arrested tonight and is held at county jail. Arraignment is Monday at 9:00 AM. No counsel has been retained.
- Urgency
- HighThe family is choosing counsel this weekend.
Recommended next step
Call the family tonight. They are deciding between firms before Monday.
And the ones that need another day.
Not every conversation becomes a case that night. Some people want to think, or talk to family, or simply sleep. Iris lets them.
The next day, it can send one short follow-up. One message, no sequence, no pressure. Just a reminder that the conversation is open.
The next emergency won't schedule itself.
See how an escalation arrives, and how the rest of the intake behaves when it does. The demo link runs it live; no call needed.